Urgent: Changes to Customer Care phone numbers

We’re continuously evolving the technology that we use to ensure our members have the best possible online dating experience and our expert customer care team are a key part of that.

Due to a recent technology update at, our customer care team are now working from new phone numbers.

You will need to update these phone numbers wherever they appear on your sites as a matter of urgency.

The new phone numbers are as follows:

  • Cancellation line: 0800 033 4050

  • Cancellation line for adult sites: 0800 033 4051

  • Customer care line: 0800 033 4053

  • Upgrade line: 0800 033 4052

Please contact the partner team if you have any questions regarding the update.

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