Customer Support Team Update w/c 26th Oct

Hello everyone! Last week our Support Team were just as busy as usual, but that doesn’t stop us from getting excited for Halloween! They’ve all been planning their outfits for the White Label Dating Halloween themed Friday, and I think it’s safe to say that Royal Windsor is going to be a scary place with staff around! The best thing about Friday however is that each member of the company will raise £10 for charity by dressing up, and our charity loving Ross Williams has been asking everyone here to choose a charity in the following link:

Please feel free to let us know your thoughts on where this donation is best placed :). Now its time to get to the real reason you have all logged into our blog but in our spooky spirit we thought we’d squeeze that bit in there too!:)

Monday 19th – Sunday 25th Oct 09

Member Query of the Week

Funnily enough, the highest asked member query of the week was something that we have already closely touched in a previously entry on 21/09/09, which was all about credits! So without repeating ourselves, we are going to answer our second highest asked query, which is reference to the Special Offers!!

Our aim is to persuade as many members as we can to upgrade to full membership, so that they can make the most out of their profiles on the site and as we hope will find that special someone as well as increasing your revinue! 🙂 For this reason, we send out ad-hoc special offers from requested sites. These offers are sent out to them as “codes”, and members simply need to type them into the payments page where asked to drop the full membership price. In addition to ad-hoc offers, all basic members (depending on the site), are sent special offers (also know as “chaser” emails) on specific days of their membership with us, and this works on a 98 day system.

The breakdown of these special offers are as follows:

– Day 1: Members are sent a chaser email offering them 50% off of their first months membership with us.
– Day 63: Members are offered a Buy One Get One Free code on one months subscription.
– Day 98: The final special offer will be sent to our members on day 98 of their basic membership offering a months membership for £1.

I’m sure you will agree, these are great offers and members love to take advantage of them when they can! We do have many members who will contact us in support asking for one of these special offer codes, but unfortunately we are unable to manually give these offers to our basic members. We will however, ensure to inform them that all special offer codes will be sent to them via their external email account for them to snap up, and remind them that these offer codes typically last for three days once they have been sent to them.

Not only do we have these exciting offer codes, we also tend to offer special offers during the holiday periods for the sites that request it. Members tend to receive offers over periods such as Easter and Bank Holidays, our next one will be Christmas which I’m sure will be greatly received by all of those basic members who are lucky enough to receive the offer!

Customer Satisfaction Rate

Good customer experience feedback for you!

Here are 2 quotes for you to look at that your Customer Support Team has received this week.

We received a message from Chris,
Chris: “Cara, Thanks for your prompt reply. It’s good to know that the support is there to answer such queries. Chris”

And we have another message to share from David,
David: “Hi Dateline, Thank you very much for the excellent service you have provided, I would now ask you to remove all my details, and if in the future the need arises, I will have no hesitation returning to Dateline. Again many thanks. D.”

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