Member complaints slashed to under 1% at

You may already know that we have recently completed an internal project that has replaced all of our database hardware.

Since then we have seen a massive improvement in speed and efficiency across the entire database. Our members appear to be enjoying the system refinements as well, as our Customer Support team have reported that member complaints have now been slashed to under 1% of the total number of member queries.

“Since the recent server updates, we have noticed a considerable increase in positive reviews coming through to Customer Support. Obviously, member satisfaction is something that we strive for here at WLD so providing a service that is fast, efficient, productive and overall enjoyable for the user is very important to us.”

Jessica Dimsdale – Support Manager

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