Customer Support Team Update w/c 9 Nov

Hello again, it’s that time of week! This week has been busy and quick paced as usual and as always, we have pushed to ensure that we have answered all queries, phone calls and emails to the best of our ability. The team has a quick test from our manager Jessica (all in good spirit!) to sharpen our skills at catching out non-genuine photos and answering some tougher queries. Well done to Lucy and Alex for getting full marks! It’s really nice to see the team take great pride in their work. All work and no play makes Jack a dull boy though, so the teams organised a social event to celebrate Amy’s 23rd birthday by going for a lovely meal in Windsor – Happy Birthday Amy!

Member Query of The Week

The main member query of last week was concerning ‘Love Alerts’. By registering for Love Alerts, you’re informed instantly via text message whenever someone sends you a private message, wink, gift or adds you as a favourite.

This is a great system for members who do not have access to the Internet during the day as it enables them to keep up to date with their accounts and keep an eye out for who’s taken an interest in them.

To use Love Alerts, the member must register their mobile on the site by going to ‘My Account and then ‘Mobile’. You must also purchase credits, to do this you need to go to ;My Account’ and then ‘Credits’. Love Alerts are charged at 1 credit per Love Alert. In recent times, we have seen a steady increase in the number of members using this facility, suggesting the use of mobile is ever increasing.

Customer Satisfaction Rate


Customer Feedback

Here are 2 quotes for you to look at that your Customer Support Team have received this week:-

We received a message from Jon Paul,

Jon Paul: “To be honest, for a paid site, I think that you are one of the best. I would recommend it to anyone, so thank you”.

We have another message to share from Debbie,

Debbie: “I would just like to say a BIG thank you to you guys and girls at wave105 dating. Due to problems with my ex, I found it hard getting back on the dating scene, thanks to this site, it’s been easy and doesn’t feel uncomfortable, I chatted with some brill people on here and have made some great friends. Once again, thank you xx”

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