Customer Support Team Update w/c 8th March 2010

Well Spring is most definitely in the air and it sure feels good doesn’t it? With everyone in good spirits and what with Spring being the season of new beginnings, we are confident that love is going to blossom for many of our members.

Last week we bought you the news about our new and improved moderation system and we let you know how we were getting on. Well we are happy to report that things are going from strength to strength and we honestly can’t remember life without it! If you have been keeping up to date with the latest White Label Dating news you will have seen the brilliant feedback we received from one of our members last week. This is really encouraging and just goes to show how all of our hard work has payed off in such a short space of time.

Once again we have seen a dramatic decrease in reported members, and have also noticed a considerable drop in the amount of queries on this issue. However, due to moderation being such an important job, we have had to take on extra hands! So we are pleased to announce that we now have a shiny new moderation team. This team will be solely dedicated to approving all profiles, diaries, and photos, whilst at the same time becoming experts in hunting down those scammers. This will also enable us in Support to focus all of our attention on our genuine members, ensuring that everyone leaves feeling happy.

Well that’s about it from us for now! We will bring you more on the new moderation team and how they are getting on next time. Thanks for reading and we hope you have a brilliant week!

Member Query of the week

We have recently introduce a ‘Filtering’ feature on the site to cater for members who receive a large volume of messages. This enables our more popular members to select who they receive messages from based on their own preferences. For example, members can now choose to set filters so they only receive messages from a certain age group, from members with or without a photo, and from members living within a specific distance. This feature is fantastic for members who would normally be inundated with messages, as they can now rest assured in the knowledge that the messages they do receive, will be from members that comply with their set preferences.

As our members get to grips with this new feature we have had a lot of messages querying ‘what happens if I want to see messages that fall outside of the filter I have set’. In this case there is no need to worry as the filter can be turned off at any point. In order to do this members simply need to go to their message inbox and click on the option ‘show filtered messages’. We have assured all members that they can turn this filter on and off at any point depending on what they want to view.

Satisfaction Rate


Good Feedback

By far the best thing about our job is receiving messages from members who have found genuine love or friendship on one of our sites. Afterall, this is what we are all about and it is great to see that we have had a helping hand in someones happiness. Below are just two examples of some of the good feed back we have had this week.

Juliet, Dating in Wales

“i just wanted to say a big thank to you guys in dating in wales you are doing a fantastic job and hope you keep it up. i met the love of my life and i cant thank you enough, im so happy.juliet”

Tracey, Dateline

“I have just received your message thank you so much for sorting that out for me, as i was so impressed with the site i probably will join again at a later date, I have made some friends through the site and I am very happy because of it. Thank you once again and i wish you every success with the site. Yours sincerely Tracey Tull”

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