Customer Support Team Update w/c 7th Dec

Well it is officially December, and everyone here at WLD is starting to get into the spirit of Christmas! We are all working as hard as ever as we understand how nice it is to have a partner for the holiday season, and it seems to pay off as we have had some lovely success stories in the last few weeks. It is also exciting to see the themed gifts on the sites, including snowmen and Christmas trees on our General sites. We haven’t forgotten our cheekier sites either as gifts for Christmas include Christmas thongs and Santa lingerie!

Member Query of the Week

As you know, we are always trying to improve our customers experience on the site, and following a few suggestions from our members we have decided to place an FAQ section on the sites in the near future. We feel this will be a quick and efficient way to assist our members with regularly asked questions at any time of the day, and save them time writing into us at support when they could be messaging other members on the site!

To give you a taste of the types of FAQs we will include in this section on the sites, here are a couple of examples (UK based):

How can I subscribe to become a full member?

We are happy to hear that you are interested in becoming a full member with us on the site! To become a full member we have a variety of payment methods for you to choose from. We accept payment in the forms of credit or debit card via the online payments page, which you may access by clicking on “My Account” – “Upgrade My Membership”, anonymous SMS phone payment or by postal order or cheque made payable to Global Personals Ltd. If you wish to send us a cheque or postal order please use the following address:

Global Personals
1 High Street

Please write your e-mail address, Member ID number and the name of the site you are a member of on the back to identify yourself. We look forward to seeing you as a full member!

How do I purchase credits?

Credits can be used for a variety of “extras” on the sites. Found a member that you’re interested in? Why not show your interest by sending them one of our many virtual gifts. Simply click on the link on the member’s profile that states ‘Send this member a gift’ and choose from gifts such as boxes of chocolates, a bottle of champagne, or if it’s an extra special member in question, maybe a diamond ring?!

Once you’ve chosen your gift, simply pay using the credits from your profile, then go ahead and send your gift! Credits may also be used to receive Love Alerts on your mobile, whenever you are contacted by another member – we can send you a text and let you know!

It’s very easy to purchase credits, simply click on My Account (located at the top of your home page), and then click on the Credits tab on the left hand side of the page. You can then select the amount of credits that you wish to buy, and pay for these using your registered card details.

What is a wink?

A wink can be interpreted in different ways! It is a feature that both Basic and Full members have on the site to contact a member and show their interest, it can either be seen as a fun and flirty way to initiate contact with a potential partner – to see whether they get a wink back, or it might be a smaller step for some than taking the plunge and writing a message! It can also be used by Basic members to see what interest they have on the site before deciding to upgrade with us. Winks appear in the “Who Likes Me” section on your homepage, giving you a direct link to check out the members profiles who have winked at you! To send a wink, simply click on the lucky members profile who you have decided to wink at – and click on the “Wink at *Name*” link!

Of course we are always happy to receive support messages for members queries, and we will continue to provide as much customer care as possible – we just see this as a nice way to improve our support for our members!

Customer Satisfaction Rate


Customer  Feedback

Here are two quotes for you to look at that your Customer Support Team has received this week.

We received a message from Sandra

Sandra – “Thank you very much for canceling my membership and letting me know so promptly that it has been completed so I can rest assured I will not be billed for it. The site is excellent but I am cutting back financially at present and maybe I will join again in the future – if someone hasn’t dropped in my lap in the meantime! All the best to the team and a happy Christmas to you all.”

We also have a message from Andrew, to share with you!

Andrew – “Please cancel my account ASAP. Thank You. I may have found someone. Thank you very much for your support. This is a great site. I may be back yet, but it looks like I’ve found someone.  Andrew. x”

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