Customer Support Team Update w/c 26th April

Although the weekend wasn’t quite as sunny as we were expecting at least summer is definitely on the way! We got taken for a lovely dinner last Thursday compliments of Ross Williams and our Directors, and it was a great chance for Customer Care, Moderations and HR and Finance to socialise over good food and a few cocktails – and we all had a great time! We hope you have a good week, and enjoy reading this weeks blog .

Member Query of the Week:

You may have received our recent email newsletter regarding St Georges Day and the benefits of sending gifts. We had limited edition themed gifts for the day and let our members know the amazing statistic that a whopping 76% of members are more likely to respond when sent a gift as well as a message! This of course led members to ask us how they could purchase gifts and how to send them!

Although we have already blogged about this query it never hurts to have a little recap!

To send a gift simply click on the link on the member’s profile that states ‘Send this member a gift’ and choose from our limited edition gifts such as a Knight, a dragon or an English flag!

Once you’ve chosen your gift, please simply pay using the credits from your profile, then go ahead and send your gift! Credits may also be used to receive Love Alerts on your mobile, whenever you are contacted by another member – we can send you a text and let you know!

It’s very easy to purchase credits, simply click on My Account (located at the top of your home page), and then please click on the Credits tab on the left hand side of the page. You can then select the amount of credits that you wish to buy, and pay for these using your registered card details.

Customer Satisfaction Rate:


Good Feedback:

As always we love to share our good feedback with you:

Doreen – FriendsOfYours
Joseph in Support – thank you for your e-mail. I do appreciate all the care and attention you take. Thank you.

Our second is from Louise – Partners for Parents:

Thank-you very much for a fantastic service, I hope from here on, I will be truly happy. Failing that I will be back. LOL Once again, many thanks, Louise.

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