Customer Support Team Update w/c 24th May

Well the weather over this past week has certainly found the WLD office in high spirits. Our members have also been enjoying the sunshine and we have had some really nice positive diary entries this week 🙂
With our members making changes to their profiles, they are sure to receive more hits and this can only lead to positive results….we look forward to hearing of new romances over the summer period.

Member Query of the week

We are always being asked…What are credits? And how can they be used? So this week we have decided to go through in detail all the possibilities for members once credits have been purchased.

Credits are a type of online currency used to purchase a number of items to improve your dating experience. If you would like to purchase credits please click on “My Account” then “Credits” you will then be presented with a link that says “To Purchase Credits Click Here” you will need to click on the word “Here” to be taken through to the payments page.

What can be purchased?

Personality Profile (General network only)
The Personality Profile is not a test. There are no right or wrong answers. Your responses will be used to highlight your unique personality traits; it will give you an idea of the sort of person you are, both as an individual and in relation to others.

Horoscope (General network only)
Wondering about astrology’s daily effects on you and your mood? The moon is the perfect place to start. Though a multitude of planetary movements affects us every day, the moon governs our emotions, one of the most important and basic indicators of your day-to-day experience.

Birth Date Report (General network only)
Find out what the future holds for love, romance, ambition, travel and responsibilities.

Romantic Profile Report (General network only)
This Romantic Profile Report uses your birth chart to paint a portrait of you in love – your needs, strengths and challenges as a lover.

Sun, Love and Passion Profile (General network only)
The Sun, Love and Passion profile tells you all about you. It has everything you need to know to connect with that special someone.

Gifts (All networks)

Send another member a virtual gift, this is a great way of breaking the ice and shows that you think they are someone special…

Customer Satisfaction rate


Good Feedback

As always we like to share some our good feedback with you, below is the 2 that we have chosen this week:

The first message is from Judith from
Message: I would like to cancel my subscription to expire on the 2652010. I have found my love because of you.
Thank you

Our next happy member is from Lee
Message: Hi would you be able to take me off of here please. I met my wife on this site 2 years ago and we are very happy, we even have a baby girl. Thank you
Regards Lee

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