Customer Support Team Update w/c 1st March

Wow is it March already? How time flies when you’re working so hard! Last week was another busy one for all in Support as we welcomed the launch of our new and improved moderation system. This is a really exciting time for all of us here at White Label Dating, as we recognise that the key to our success is to create a safe and relaxed environment for all of our members to enjoy. We have all been really eager to try out the new moderation system and so far so good. Getting rid of scammers has never been so much fun! As well as this we have also been moderating all photos, videos, profile text and diaries as usual, to ensure that we continue to deliver beyond our high standards. Although it’s not been easy, we are already receiving brilliant feedback from the people that count the most, and have noticed a significant decline in our reported members. We are really happy to see that all of our hard work has paid off and that our members are reaping the benefits. All in all it was a brilliant week and we’re sure it will only get better.

Thanks for dropping by, as ever it’s been our pleasure to keep you up to date with the latest news from Support. Until next time, we all hope you have a fantastic week!

Member Query of the Week

As some of you may know, we launched our new and improved Moderation System last week which has so far proven to be a massive success!
We are now ensuring that all profile text is moderated before it goes live to other members on the site which ensures that any inappropriate, in-genuine profiles are caught before they even cross the start line! Not only does this provide a better journey for our members, but it also helps us focus on our customer retention rate which is so important to us. The main member query of last week was:
“How long will it take for my profile text to be approved?”

We inform all members that our average moderating time is just 4 hours – this is a very quick response time and we only expect to improve on this as time goes on 🙂

Customer Satisfaction Rate


Good Feedback

We always look forward to hearing good feedback from our members, this week we have chosen the two below to share with you:

We are pleased that Adrain from has found his perfect match:

Adrain: Hi,

I have found someone away from this site and so wish to be deleted from the site please.

All the contacts I have had through your site have been very nice people and enjoyable to converse with. I would certainly suggest your site to other people in the future.


Another happy customer is Juliet from

Juliet: I just wanted to say a big thank to you guys in dating in wales you are doing a fantastic job and hope you keep it up. I met the love of my life and i cant thank you enough, im so happy. julie

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