Following an issue with our payment provider, we regret to inform you that no re-bill payments have been processed since 3pm on Sunday 28th March. Our provider, Sage Pay, are currently experience difficulties and we are in constant contact with them to get these payments processed as soon as the system is up and running again.
We would like to confirm that no revenue will be lost as an impact of this issue, however it may skew revenue figures slightly as all payments over this period will be collected as soon as the system is processing as normal again. We will keep you up to date with developments on our blog and on our Twitter development account, but in the meanwhile, should you have any questions, please feel free to speak to your Partner Account Manager.
UPDATE: We have been advised by Sage Pay that the issue should be resolved by 8pm this evening. Therefore, we will be running a payment collection in the morning. We apologise for any inconvenience experienced.
UPDATED UPDATE: All re-bills have now been processed and should be presented as part of your revenue figures for today. Again, we’re sincerely sorry for any inconvenience that this caused to you.