Here at WhiteLabelDating.com we recognise the importance of customer service and the impact that this can have on your brand and the reputation of your company, which is why we take it so seriously. We have a dedicated and professional support team who work 7 days a week and respond to all member queries within 24 hours or less. Our average response time is just 3 hours! Unlike other Internet dating sites, we make our phone number easily accessible to members and are on hand to help with account upgrades and any technical issues that may arise.
Our support team have all had expert training in this field and aim to ensure that every member leaves the customer experience with a smile and hopefully a date, happy with the service they’ve received from your brand!
Whilst these staff are part of the White Label Dating team, they are working for you, looking to provide your members with a top-notch experience and so we thought that it might be quite nice to introduce you to the team. There are currently 12 members of staff, some have been with us for over 3 years with others having just joined a month ago – it’s a rapidly expanding team! So without further ado, let us introduce:-
Jessica Dimsdale – Customer Support Manager
Jessica joined WhiteLabelDating.com 3 years ago after deciding to move away from the beauty industry where she worked as a beauty therapist. Jessica originally joined as an Administration Assistant, but with all of her hard work she made her way to the top of customer support, to our Customer Support Manager. It’s her keen eye for detail and perfection in her work that has now led her to manage one of the largest teams in the company, which is still continuously growing! Her biggest achievements to date are; expanding her team from only 2 members in December 2007, to 12 in July 2009 and slashing customer complaint rates to an all time low! Now her focus for the future is to create specialised sub departments in our customer support team for further improvements. And of course, to continue supplying one of the best, most accessible internet dating customer care departments in the world! Jessica really is someone to watch out for at White Label Dating.
Charlotte Ebel – Customer Support Supervisor
Starting when the team was much smaller, she’s seen the team and the company grow as one of our more experienced members of the support staff. Before starting in the company as a Customer Support Executive in March 2008, Charlotte worked at a business centre for 2 years, and had plenty of experience she needed for this customer focused role. Charlotte proved she was eager and keen to work as hard as we needed and more! She always went the extra mile in her work, which not only gained her an admirable work ethic but also set a good example for the other members in the team and quickly earned her the role of Customer Support Supervisor in January 2009. Charlotte continues to deliver a high standard of Customer care and support for our members, and assists Jessica in what ever she needs as her right hand gal!
Lucy Kappelides
After working as an events coordinator previously, Lucy decided it was time for a change and a new career, thankfully we found her! Lucy started in her role as Customer Support Executive in February 2008. She’s grown to become not only extremely experienced in her field of customer care, but very valued in the Support Team for her dedication and quality of work. In fact, Lucy has become so familiar and efficient with dealing with your member’s queries that she’s been given the nickname the “Support Query Queen” …not bad eh!
Kelly Ware
Kelly joined us in June 2008 after leaving her previous job as Passenger Service Agent in Heathrow Airport. She started within the Administration Team just as Jessica had. Kelly was quickly recognised and snapped up for the Customer Support Team where she was far better suited. What with all of her wealth of previous customer care experience we would have been silly not too! She is always suggesting ways to improve our team and the systems we use. Being the great team player that she is, combined with her strive for perfection, Kelly’s an all important member of the Support Team!
Alana Jackson
Alana joined WhiteLabelDating.com in August 2008 after finishing her 3 year degree at University, to become an Administration Executive. Within 6 months she worked her way up to become a Customer Support Executive where she feels far better suited, and we think so too! Alana has proven to be a patient and relaxed member of the Support Team in times of stress, and always ensures to have done her best to assist your customers in every way she can! Throughout the day her relaxed nature makes her a calming member of the team to be around and she always manages to make you see the brighter side of life! She also actively looks for ways to improve the system we work on and is keen to expand and promote the dynamics of our Support Team.
Emma Newman
Emma instantly fitted into the Support Team with her bubbly personality, which found her place in the team in no time! She came to us from a well known retailer in Windsor where she worked as a Customer Service Supervisor. Having known she was so close, we wish we got our hands on her sooner! Emma quickly became a vital member of the Customer Support Team bringing with her a great knowledge of customer service, and that all important vivacious personality. 🙂 She thoroughly enjoys ensuring that all members on the site are genuine and keep those nasty scammers at bay! She never lets them “slip through the net”! And you may wish to know she’s more commonly known in our team as the “Scammer Queen”!
Alexandra Osbourne
Alexandra joined WhiteLabelDating.com in June 2009. Although she has not been in the company long she has already settled into the role with ease and strives to do her best in all aspects of the job. In the short time that Alexandra has been with the company, she has already written a document to train new members of support with telephone queries and dilemmas which has aided the new team members with answering any phone questions that may arise. It is clear that Alexandra is confident and has picked up the ins and outs of support in no time! She’s a strong member of the Support Team who we value very much!
Gurdeep Daffu
Gurdeep landed himself a role with WhiteLabelDating.com earlier this year. In 2006 he studied Double Award I.C.T. for his A-levels whilst working for an online call centre. This was great experience for him as he was able to improve on his skills and gain knowledge of how businesses should work. He then moved on in his career working for a respectable car manufacturing as a Parts Administrator. Here he gained excellent knowledge on the new and used car rental business alongside integrating with large corporate businesses. Working for a dating agency is a big career move for him, and he aims to work hard and grow within the company working his way forward to a better future.
Karl Offord
Karl first started at WhiteLabelDating.com back in 2004 after he finished his degree in Human Biology at Oxford Brooks University. He was only with us for a short period of time working on our Administration Team. When he left he became a qualified Rowing Coach and in recent months has joined us back on the Support Team. Karl has over 10 years experience in customer service and brings with him an excellent phone manner. He sure is a charmer! 😉 He has settled in to the Support Team quickly and is known as the “Big Friendly Giant”. We’re glad to have Karl back on board!
Amy Loudon
Amy joined the team in July 2009, having just completed a three year degree in Advertising. Having previously worked in front line customer service related jobs, Amy had the skills and strengths to fulfill the role. Although still relatively new to the company, Amy has fitted in with team perfectly and we feel like shes always been part of the team! Her best attributes are her positive attitude and her polite telephone manner. With the ability to understand each individual customers problem and remain calm in all situations, Amy prides herself on resolving customers queries both effectively and efficiently. Amy feels lucky to have found a job that she enjoys getting up for in the morning, and hopes to spend many happy years progressing within the company, and so do we!
Kate Hyder
Kate has joined the company in the last few months. After 3 years at Portsmouth University, Kate graduated with a degree in Sport Science. She has previously worked in reception and customer support roles for two large hotel companies, bringing with her a good knowledge in customer services. She has fitted into the department extremely well and we love having her on the team! Kate is one to watch out for, she’s a hard worker and a big achiever. We’re thankful to have her on side!
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Jenna Keating
Jenna is the newest member of the Support Team at WhiteLabelDating.com (Awww!) Although she has only been with us for a short period, Jenna has become one of the family here and we love her. With a cheerful telephone manner, and that eye for detail that we need, Jenna has fitted in perfectly among the team and is thoroughly enjoying her role as Customer Support Executive. She’s been so helpful and quick to learn everything so far that we look forward to what she has to offer in the future as our new addition!
We regularly receive success stories from members of the sites and so we thought that it would be helpful to provide you with a weekly customer service status update blog post with details of the main member query, success stories and complaint rate which helps you keep on top of your members experiences. If there’s anything else that you’d like to see included, be sure to get in touch!