Don't sweat it, we're here to help
Some common questions we get asked:
Click on a question to see the answer!
How much will you charge me?
Not a penny. There are no set up costs or ongoing management charges.
How long does it take to set up?
We can have your new dating site up and running in minutes. Once registered as a partner, you can get instant access to our partner management system where you can create new sites and customise your site design. Our account management team will be in contact after you register to help set up your sites.
Do I need technical experience?
Not at all. We're here to assist you through every step of the process and your dedicated Account Manager will be on hand to help whenever you need it.
Who hosts my website?
All of our partners benefit from a fully managed hosting solution on one of the fastest and most reliable IP networks in the world. All sites reside on a fully redundant and scalable server architecture which provides lightening fast response times.
What niche markets do you cover?
We provide a variety of niche networks including general, over 50s, casual, gay, military, Christian, Jewish, Muslim as well as specific geographic and cultural niches. The better the niche, the higher the conversion from basic to paying customers.
How regularly will I be paid?
You'll be paid twice per month. The first payment will be made on or around the 15th of the month and the second payment will be on the last day of the month.
How will I receive payment?
You'll receive a BACs payment into your bank account. If you are a non-UK resident or business, you will be paid via an international transfer. The payments will be made on the same dates, however you must have generated a minimum of £100 for the payment to be processed.
How secure are the member's payments made on the site?
We use high-grade 256-bit encryption for all credit card transactions and process all payments securely using Protx (part of the Sage Group PLC). Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.
Who deals with customer enquiries?
We do. We provide customer support for all members via the web-based support system, as well as telephone support to UK members who would like to speak to the support team directly. This is a good opportunity for us to encourage your members to upgrade and make the most of the site. All support staff are located at our headquarters in the UK.
What can I do to stop members from posting inappropriate content to my site?
All profiles, photos and videos are moderated before appearing on the site.
Will my members receive email updates?
Our email customer relationship management system is second to none - highly optimised to encourage members to visit the site and pay to become a full member. Our CRM also encourages members to visit other sites you may run with us, helping you to cross-sell a member from one dating site to another. We continually update develop and optimise our CRM platform, with a dedicated CRM manager in place to make sure you earn as much as possible from every member.
What are the specifics of the artwork that I need?
The header needs to be 760 pixels wide by 170 pixels tall, whereas the footer needs to be 760 pixels wide by 140 pixels tall. Images need to be .jpg or .gif files and the headers and footers should be in HTML format.