White Label Dating

Posts Tagged ‘partners’

Best Performance. Ever.

Tuesday, July 13th, 2010

As most of our partners will be aware, there is generally some seasonality to the dating calendar and the summer months can be notoriously slow. However, recent improvements to the platforms and comms sent to members seem to have things booming!

We’re pleased to announce that yesterday saw the following:-

Partner’s best day of upgrades this year

Highest ever cash collected on the General network

Highest ever record of initial payments

Highest ever revenue day on the exclusive Mature network

Not only is it great to see that the recent roll out of networks and features are improving the member experience but it’s also delivering more revenue than ever before to our partners.

With such outstanding performance, there’s never been a better time to invest in marketing your sites. If you’re interested in ways to drive more traffic to your sites, be sure to speak to your Partner Manager today on +44 (0) 1753 271280!

Status Update - Payment Issue Resolved

Wednesday, September 9th, 2009

It’s with much pleasure that we’re able to announce that the payment issue that was recently experienced has now been resolved in full. For those of you who didn’t get to read the last post, please find below a summary which outlines the issue and steps that are being implemented to stop the same issue from occurring in the future.

SagePay, our payment provider experienced a series of failures in their main and standby systems on Monday evening which failed to failover as expected. No data was lost, but SagePay prioritised getting all data restored in favour of returning the system online quicker but only restoring part of the data. SagePay have told us that they are taking immediate actions to improve the reliability of their processes and backup systems to prevent a repeat of the last two days.

All rebills from 8pm on Monday through to early this morning have been processed today so our partners will see a larger than expected rebill figure for today, incorporating the missing rebills during this period. Initials/re-initials between 8pm and midnight on Monday were affected but had mostly recovered yesterday.

WLD will be working closely with SagePay to ensure that these goals of having stable and reliable backups are met and that our partners aren’t affected in this way again.

We apologise for the huge inconvenience this has caused all our partners and customers.

Status Update For Partners

Tuesday, September 8th, 2009

Here at WhiteLabelDating.com we like to keep our partners up-to-date which is why we wanted to let you know with a problem that we’re currently experiencing regarding payments from members.

We experienced issues with our payment provider, Sage Pay, yesterday evening (9-11PM BST) which impacted all of Sage Pay’s clients. At first there were issues collecting payments from new members, which has now been resolved meaning that all new members can make payment as normal. However, we are still experiencing issues collecting re-bill payments and this is being investigated by our payment provider.

These payments are currently being back-logged and will be collected just as soon as the issue is resolved. However, this will mean that you should notice a lag in revenue on your statements. This is a matter that we take very seriously and are working incredibly hard with our payment provider to resolve, however in the meanwhile please feel free to get in touch with your Partner Manager who will be more than happy to help.

USA 100% revenue share from 1st March!

Thursday, February 12th, 2009

You read correctly, it isn’t a mistake. We’re offering EVERY partner that sends a minimum of 1000 members per month to a site on our USA network between 1st March and 31st May 2009 a m

assive 100% revenue share for those months.

This means that you’ll receive every single penny (or rather, cent!!) that your site generates. Pretty generous don’t you think?

As the offer starts on 1st March, it’s important that your sites are live as soon as possible, so be sure to speak to your Partner Manager today who will be able to give you more information and assist you with the setup.

Don’t miss out!